Services

 

CloudbaSE Services is our tailored model, which gives you access to our expert consultants and architects in the deployment, maintenance, enhancement, and support stages of your CloudbaSE project.

 

We understand that value delivery from your CloudbaSE project is your priority.  Our training and consultancy services allow you to release this value quickly and seamlessly.  We offer a range of different services to support your system integration and process delivery.

 

We have a proven track record of providing training and consultancy services across technical, financial, and government organisations and we are proud of the quality of these services.  We can assist in the following areas:

 

  • CloudbaSE set-up.
  • Staff training and development.
  • Maintenance.
  • Enhancements.
  • Ad hoc support.

Consultancy Services

 

We help organisations develop

and implement sound management and product development strategies that keep your business moving in the right direction.

 

Our consultancy services are always job-specific and we will offer advice on best-practice application of CloudbaSE to real-world product development.

 

We also offer a service where we will work as part of your project team and complete the CloudbaSE management and development work on your behalf.

Onsite Support

 

We offer an optional

on-premise support and assistance service as part of our CloudbaSE service package.  This includes:

 

  • Mentoring.
  • On-the-job training.
  • General advice.
  • Informed training.

Training

 

We design our training based

on individual organisational goals and aim to instruct organisations on how to use IBM Rational software as part of the CloudbaSE package.  We provide expert product training in the following tools:

 

  • IBM Rational DOORS.
  • IBM Rational Rhapsody.
  • IBM Rational Team Concert.
  • IBM Rational Quality Manager.

Termination

 

We aim to leave a positive

lasting impression with all of our Clients.  The termination element of our service ensures your data is safe, secure, and complete.  We will provide you with a full copy of your data.

WE OFFER SUPPORT AND ASSISTANCE TO OUR CLIENTS AS PART OF OUR CORE CLOUDBASE PRODUCT

ONLINE ACCESS TO USEFUL RESOURCES

TELEPHONE & CHAT FACILITY - WE WILL BE AVAILABLE REMOTELY TO ASSIST YOU

FULL BACK-UP - WE WILL ALWAYS PROTECT YOUR DATA WITH REGULAR BACK-UPS

TERMINATION - OUR TERMINATION PROCEDURE IS INCLUDED AS A STANDARD ELEMENT OF YOUR CLOUDBASE PRODUCT PACKAGE

Independence • Innovation • Integrity • Customer Focus • Expertise

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Version 3.0b dated 20 November 2017